Privacy Policy

easymore operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (hereinafter referred to as "the Service"). easymore is powered by Shopify, which enables us to provide you with this Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, or shop through the Service, or otherwise contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or information that is reasonably associated with you or another individual. Personal information does not include information that is collected anonymously or de-identified, meaning information that does not identify you or is not reasonably associated with you.

Contact Information: This includes your name, address, billing address, shipping address, phone number, and email address.
Financial Information: This includes credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
Account Information: This includes your username, password, security questions, preferences, and general settings.
Transaction Information: This includes products you browse, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, and your transaction history.
Contact Records: This includes information you provide when you contact us, such as the content of customer support inquiries.
Device Information: This includes information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information: This includes information about your use of the Service, including how and when you use or browse the Service. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use this service, contact us, or otherwise provide us with personal information;
Automatically collected through this service, including information collected from your device when you use our products or services or visit our website, and information obtained through the use of cookies and similar technologies;
From our service providers, including when we engage them to provide specific technologies and collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may use personal information for the following purposes:

Providing, customizing, and improving this service. We use your personal information to provide this service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and items of interest; sending you account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with any returns or exchanges; supporting the posting of reviews; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve this service.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional information via email, text message, or mail, and displaying online advertisements for products or services on this service or other websites based on your previous purchases or items added to your shopping cart and other activities on this service.
Security and fraud prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action against possible fraudulent, illegal, dangerous, or malicious activities; protect public safety; and maintain the security of our services. If you choose to use this service and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with others.
Communicating with you. We use your personal information to provide you with customer support, respond to your needs, provide efficient service, and maintain our business relationship. Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigations or participation in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to address or investigate potential violations of our terms or policies.
How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

Disclosure to Shopify, vendors, and other third parties who provide services on our behalf (eg, IT management, payment processing, data analytics, customer support, cloud storage, shipping and delivery).
Disclosure to business and marketing partners for the purpose of providing marketing services and delivering advertisements to you. For example, we work with Shopify and third-party services to support personalized advertising based on your online activity across different merchants and websites.
When you instruct, request, or otherwise consent to us disclosing specific information to third parties, such as for product shipping, or through your use of social media widgets or login integration features.
Disclosure within our affiliated companies or corporate group.
In connection with business transactions such as mergers or bankruptcies, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the service, our rights, and the rights of our users or others.
Relationship with Shopify

This service is hosted by Shopify, and Shopify collects and processes personal information about your access to and use of this service in order to provide and improve the service. Information you submit to this service will be transferred to and shared with Shopify and third parties who may be located outside of your country to provide and improve the service. Shopify may use personal information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for the purposes described above. For more information on how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your country/region, you can exercise certain rights regarding your personal information here: [Shopify Privacy Portal Link].

Third-Party Websites and Links

This service may provide links to websites or other online platforms operated by third parties. If you visit these websites that are not affiliated with or controlled by us, please be sure to review their privacy and security policies and other terms of service. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. third-party platforms, and our or third parties' use of this information is not restricted. Our provision of such links does not constitute an endorsement of the content of such platforms or their owners or operators, unless otherwise stated in this service.

Children's Data

This service is not intended for children, and we do not knowingly collect any personal information from minors in your jurisdiction. If you, as a parent or guardian, discover that your child has provided us with personal information, please contact us using the contact information provided below to request the deletion of such information. As of the effective date of this Privacy Policy, to our knowledge, we do not "share" or "sell" (as defined under applicable law) the personal information of minors under the age of 16.

Information Security and Retention

Please note that no security measures are foolproof or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not send us sensitive or confidential information through insecure channels.

The retention period for your personal information depends on various factors, such as whether the information is needed to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country/region, you may have some or all of the following rights related to your personal information. However, these rights are not absolute and may only apply in specific circumstances, and we may refuse your request in certain legally permissible situations.

Right of Access/Information. You have the right to request access to your personal information that we hold.
Right to Erasure. You may have the right to request that we delete your personal information that we maintain.
Right to Rectification. You may have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Data Portability. In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of your personal information that we hold and to request that we transfer it to a third party.
Right to Opt-Out of or Share Targeted Advertising. Depending on your country/region, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to our processing of your personal information for the purpose of “targeted advertising” (as defined by applicable privacy laws).
Manage Communication Preferences. We may send you promotional emails, and you can stop receiving these messages at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as notifications related to your account or orders.

If you reside in the UK or the European Economic Area, and subject to exceptions and limitations under local law, in addition to the rights above, you also have the following rights:

Right to Object to Processing and Right to Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw your consent. Withdrawing your consent will not affect the lawfulness of any processing carried out before the withdrawal.

You can exercise any of these rights by contacting us at the location indicated in this service or using the contact information provided below. For more information on how Shopify uses your personal information and any rights you may have (including rights related to data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. Under applicable law, you may designate an authorized agent to make a request on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us.

If you have any concerns about how we handle your personal information, please contact us using the contact details provided below. Depending on your country/region, you may have the right to appeal our decision, which you can do by contacting us using the contact details provided below or by filing a complaint with your local data protection supervisory authority. If you are located in the European Economic Area, a list of data protection supervisory authorities can be found here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country/region.

If we transfer your personal information to a country outside the European Economic Area or the United Kingdom, unless that country has been deemed to provide an adequate level of data protection, we will use recognized data transfer mechanisms, such as the standard contractual clauses issued by the European Commission, or any equivalent contract issued by the relevant competent authority in the UK.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide appropriate notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call, email us at support@xmobi.media or contact us at the following address: 23-27 Wing Wo Street, Central, HK, HK. Under applicable data protection laws, we are the data controller of your personal information.